At Vesur Beauty, we want your shopping experience to be simple, convenient, and enjoyable. Below are answers to some of the most common questions about our press-on nails, orders, payments, shipping, and returns.

If you need further assistance, please contact our customer support team.

1. About Our Products

What are press-on nails?

Press-on nails are artificial nail enhancements designed to be applied to your natural nails. They offer a convenient way to explore different nail styles without requiring a traditional salon appointment.

What nail styles do you offer?

Vesur Beauty offers a variety of press-on nail designs, colors, and finishes to suit different preferences and occasions. Please browse our product pages to explore the available styles and details.

How do I choose the right nail set?

We recommend reviewing the product descriptions, available sizes, and sizing information provided on each product page before making your selection. Choosing a suitable size can help improve the fit and overall appearance of your press-on nails.

How should I apply and remove press-on nails?

Please follow the application and removal instructions provided with your product, where available. Use products intended for press-on nails and avoid forcing or pulling the nails off, as improper removal may damage your natural nails.

Can I reuse press-on nails?

Reusability depends on the product design, the adhesive used, and the condition of the nails after removal. Please follow the product-specific instructions and inspect each nail before considering reuse.

2. Orders and Payments

How do I place an order?

Browse our collection, select your preferred products, add them to your shopping cart, and proceed to checkout. Enter your shipping and billing information, review your order details, and complete the payment process.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible. We will review your request, but changes or cancellations cannot be guaranteed once an order has entered processing or fulfillment.

What payment methods do you accept?

Available payment methods are displayed during checkout. Accepted options may vary depending on the payment services available on our website.

Will I be charged more than once for my order?

Vesur Beauty offers one-time purchases only. Each completed order is a single transaction based on the total displayed at checkout. We do not offer subscriptions, recurring billing, or automatic renewals.

How can I check whether my payment was successful?

After placing an order, check the order confirmation message or email, if provided. You may also review the transaction status with your payment provider. If you are unsure whether your payment was completed, please contact us before submitting another order to help avoid duplicate purchases.

3. Shipping and Delivery

Where do you ship?

Please review the shipping information displayed on our website to confirm the destinations currently available for delivery.

How long does delivery take?

Delivery times depend on order processing, the shipping method selected, the destination, and carrier operations. Please refer to our Shipping Policy for the applicable processing times and estimated delivery windows.

How can I track my order?

If tracking information is available for your shipment, it will be provided through the applicable order or shipping notification. Please allow time for the carrier’s tracking system to update after the shipment has been dispatched.

What should I do if my order has not arrived?

First, review the latest tracking information and the estimated delivery window. If your order has not arrived within the expected timeframe, contact our customer support team with your order number so we can help review the situation.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to correct your shipping address. We will try to assist, but address changes may not be possible after an order has been processed or handed over to the carrier.

4. Returns, Exchanges, and Refunds

Can I return a product?

Return eligibility depends on the conditions set out in our Refund and Return Policy. Please review that policy before submitting a return request, particularly because press-on nails are personal beauty products.

How do I request a return or exchange?

Please contact our customer support team with your order number, the product concerned, and a brief explanation of your request. We will provide instructions based on the applicable return or exchange conditions.

When will I receive my refund?

Once an eligible return has been received and approved, the refund will generally be issued to the original payment method. The time required for the funds to appear in your account depends on your payment provider or financial institution.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the item and its packaging, where appropriate. We will review the information and advise you on the next steps.

5. Product Care and Safety

How can I help my press-on nails last longer?

Follow the product’s application instructions carefully and ensure your natural nails are properly prepared before application. Avoid unnecessary exposure to water immediately after application, where consistent with the product instructions, and take care when performing activities that may loosen or damage the nails.

Can I wear press-on nails if I have sensitive skin?

If you have known sensitivities to nail adhesives or cosmetic products, review the relevant product information before use. Discontinue use if irritation or discomfort occurs. Seek professional advice if you experience a persistent or severe reaction.

Are press-on nails suitable for everyone?

Suitability depends on individual nail conditions, sensitivities, and the product’s instructions. Do not apply press-on nails to injured, irritated, or infected nails. If you have concerns about whether a product is appropriate for you, consult a qualified professional.