At Vesur Beauty, we want you to feel confident when shopping for press-on nails and related beauty products. If you are not completely satisfied with your purchase, this Refund and Return Policy explains the conditions and procedures for requesting a return, exchange, or refund.

Please review this policy carefully before submitting a request.

1. Return Eligibility

Customers may request a return within 30 days of the delivery date.

To be eligible for a return, products must generally meet the following conditions:

• The return request must be submitted within 30 days of delivery.
• The product must be unused, unworn, and in its original condition.
• The product must be returned in its original packaging, with all included accessories, components, and documentation where applicable.
• The product must not show signs of damage, alteration, improper handling, or use.
• Proof of purchase, such as an order confirmation or order number, must be provided.

Because press-on nails are personal beauty products, items that have been applied, worn, or otherwise used may not be eligible for return for hygiene and safety reasons, except where required by applicable law or where the product is defective or incorrect.

Please contact us before sending any item back. Returns sent without prior authorization may experience processing delays or may not be accepted.

2. Non-Returnable Items

For hygiene and product safety reasons, the following items may not be eligible for return unless they are defective, damaged upon arrival, incorrectly supplied, or otherwise covered by applicable law:

• Press-on nails that have been applied or worn
• Products with missing components or accessories
• Items that have been altered or damaged after delivery through improper use or handling
• Products that cannot be resold in their original condition for hygiene reasons

This section does not limit any rights you may have under applicable consumer protection laws.

3. How to Request a Return

To request a return, please follow these steps.

Step 1: Contact Customer Support

Email us at vesurllc@vesurbeauty.store within 30 days of receiving your order.

Please include the following information:

• Your full name
• Your order number
• The product you wish to return
• The reason for your return
• Clear photographs of the product and packaging, if relevant

For damaged, defective, or incorrect products, photographs can help us assess the issue more efficiently.

Step 2: Wait for Return Instructions

Our customer support team will review your request and generally respond within 2 business days.

If your return is eligible, we will provide instructions for returning the product. Please do not send the item to the return address before receiving confirmation from our team.

Step 3: Prepare and Ship the Return

Pack the approved item securely and include any required documentation.

Please use a shipping service that provides tracking information and retain your shipping receipt until the return has been completed.

Unless we provide a different written instruction, approved returns should be sent to the address listed in the Return Address section below.

Step 4: Return Inspection

After receiving the returned item, we will inspect its condition and verify that it meets the applicable return requirements.

Return inspections are generally completed within 3–5 business days after the package is received.

We will notify you of the outcome and, if approved, proceed with the applicable refund or exchange.

4. Refund Processing

Once your return has been received, inspected, and approved, we will initiate the refund to your original payment method.

Our refund processing timeframe is generally 3–5 business days after the return has been received and approved.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your payment provider, card issuer, or financial institution.

If you have not received your refund after allowing sufficient time for processing, please contact us with your order number so we can review the status.

Original shipping charges, if any, may be non-refundable for returns due to a change of mind, except where required by applicable law or otherwise stated in writing.

5. Exchanges

We accept exchange requests for eligible products, subject to product availability and approval.

Exchange requests should be submitted within 30 days of the delivery date.

To qualify for an exchange:

• The request must be submitted within the applicable 30-day period.
• The original item must generally be unused, unworn, and in its original condition.
• The item must include its original packaging and included components where applicable.
• Proof of purchase must be provided.
• The requested replacement product must be available.

For hygiene and safety reasons, press-on nails that have been applied or worn generally cannot be exchanged, except where required by applicable law or where the product is defective or incorrect.

Exchange Procedure

Step 1: Email vesurllc@vesurbeauty.store with your order number, the product you received, and the replacement product you would like to request.

Step 2: Our team will generally review your request and respond within 2 business days.

Step 3: If the exchange is approved, we will provide return instructions. Please wait for confirmation before sending the original item back.

Step 4: Once the returned item has been received and inspected, we will arrange the exchange, subject to availability.

Exchange requests are generally reviewed within 3–5 business days after the returned product is received. After approval, the replacement order will be prepared for shipment, with dispatch generally arranged within 1–3 business days.

Delivery time for the replacement item will depend on the applicable domestic shipping arrangements.

If the requested replacement is unavailable, we will contact you to discuss an alternative resolution, such as another available product or a refund where appropriate.

Any price difference, additional shipping charge, or refund associated with an exchange will be communicated to you before the exchange is finalized, where applicable.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible after delivery.

Email vesurllc@vesurbeauty.store and include:

• Your order number
• A description of the issue
• Clear photographs of the affected product and packaging, where applicable

Our team will generally respond within 2 business days and review the information provided.

If we confirm that the issue qualifies for a return, replacement, or refund, we will explain the available resolution and provide the necessary instructions.

For verified damaged, defective, or incorrectly supplied items, Vesur Beauty will cover reasonable return shipping costs when a return shipment is required, subject to our instructions and applicable law.

Please do not discard the product or its packaging until the issue has been reviewed, as the information may be needed to assess your request.

7. Return Shipping Costs

The responsibility for return shipping costs depends on the reason for the return.

Returns Due to a Change of Mind

For eligible returns resulting from a change of mind, an incorrect personal selection, or other reasons not caused by a product defect or our error, the customer is generally responsible for return shipping costs.

We recommend using a trackable shipping service because we cannot guarantee receipt of a return package that has no available tracking information.

Returns Due to Our Error or a Product Issue

If a product is confirmed to be defective, damaged upon arrival, or incorrectly supplied, Vesur Beauty will cover reasonable return shipping costs when a return is required.

Please contact us before arranging return shipping so that we can provide the appropriate instructions.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order enters processing or fulfillment. However, cancellation cannot be guaranteed once an order has been prepared for shipment or dispatched.

If an order is successfully canceled after payment has been collected, the applicable refund will generally be issued to the original payment method.

Orders that have already been dispatched will be handled in accordance with the applicable return procedures.

9. Return Address

Please contact our customer support team and obtain return authorization before sending a product back.

Authorized Return Address:

VESUR LLC
6128 Golddust Rd
Spring Hill, FL 34609
United States

Email: vesurllc@vesurbeauty.store
Phone: +1 727-632-7516

Please include your order number and any return authorization details provided by our team with your return package.

Do not send products to this address until our customer support team has confirmed that the return is authorized and provided any necessary instructions.

10. Refund and Exchange Limitations

We reserve the right to decline a return or exchange request if the item does not meet the applicable eligibility requirements, subject to any rights provided by law.

If a returned item fails inspection, we will notify you of the reason and explain any available options.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded, restricted, or waived under applicable law.